Shipping policy
Order Cancellation
If you need to cancel an order after payment, please reach out to us right away. We process orders quickly to get them shipped as soon as possible. Once your order has been dispatched, it can no longer be canceled. However, you may return the item after it arrives to request a refund.
Shipping & Delivery
Orders are shipped within 2 business days after processing. We’ll choose the most suitable delivery method for your address. Please note that we cannot accommodate requests for specific carriers.
Total Delivery Time = Processing Time + Shipping Time
Delivery times below are estimates based on past orders and should be used as a guide only.
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North America
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Processing: 1–3 business days
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Shipping: 4–8 business days
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United Kingdom
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Processing: 1–3 business days
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Shipping: 5–8 business days
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Oceania
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Processing: 1–3 business days
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Shipping: 5–10 business days
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Other Countries
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Processing: 1–3 business days
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Shipping: 5–8 business days
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Large purchases or freight shipments may require additional processing time.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number. If you can’t find the email or need assistance, please contact us at support@pawshalo.com